Return/Exchange

Return, Exchange & Refund Policy

At Exportify, we strive to provide our customers with a smooth and transparent shopping experience. Please read our Return, Exchange & Refund Policy carefully before placing your order.

1. Eligibility

We do not accept returns or provide refunds based on personal preferences, including but not limited to:

  • Change of mind.
  • Dislike of the product.
  • Incorrect size or color selected by the customer.

Returns and refunds are only offered if:

  • You receive a defective or damaged product.
  • You receive an incorrect product due to an error on our part.

If your product does not qualify for a return or refund, you may still be eligible for an exchange in accordance with our Exchange Policy.

Products submitted for return or exchange must:

  • Be unused and unwashed.
  • Be in their original condition.
  • Include all original tags, packaging, accessories, and any complimentary items (if applicable).

Exportify reserves the right to reject any return, exchange, or refund request if the product is found to have been used, washed, altered, damaged due to customer handling, or does not meet the eligibility criteria outlined in this policy.

All requests are subject to inspection and approval by Exportify.


2. Exchange Policy

We are happy to assist with exchanges if your request meets our eligibility requirements.

Exchange Eligibility

  • Exchange requests must be initiated within 15 calendar days of the delivery date.
  • Exchanges are available for size or color changes, subject to availability.
  • If the requested size or color is unavailable, you may exchange your item for any other product available on our website.
  • If the replacement product has a higher price than your original purchase, the customer must pay the price difference before dispatch.
  • If the replacement product has a lower price than your original purchase, the remaining balance will not be refunded or credited.
  • Products showing signs of wear, washing, stains, odors, alterations, damage, or missing tags will not qualify for exchange.

Exchange Process

Step 1 – Place a New Order

Visit www.shopexportify.com and place a new order for the product you wish to receive as an exchange.

During checkout:

First Name: EXC - Previous Order ID

Example: EXC - 12345

Last Name: Your Full Name

This helps our team identify and process your exchange request efficiently.


Step 2 – Send an Email

Send an email to:

exchange@shopexportify.com

Please include:

  • Previous Order ID
  • New Exchange Order ID
  • Your Full Name
  • Contact Number


Step 3 – Ship Your Product

Once your exchange request has been reviewed, our Customer Support team will reply to your email with a Leopards Courier shipping label.

Please:

  • Securely repack the product.
  • Attach the courier label provided by our team.
  • Submit the parcel at your nearest Leopards Courier office.


Step 4 – Inspection & Dispatch

Once we receive your parcel, our Quality Assurance team will inspect the returned product.

If the product meets our exchange eligibility requirements, we will dispatch your exchange order.


Exchange Charges

For standard exchanges:

  • The customer is responsible for the courier charges for returning the original product and receiving the replacement product.
  • The current exchange courier charge is PKR 600 (combined for both directions) or the applicable courier charges at the time of processing. Exportify reserves the right to revise courier charges without prior notice based on courier service provider rates.

If the exchange is required because of an error made by Exportify, including but not limited to receiving an incorrect or defective product, the exchange will be processed free of charge, and Exportify will bear all courier expenses.


3. Return Policy

Returns are accepted only if the issue is caused by an error on the part of Exportify.

Return Eligibility

Returns are only accepted if:

  • You receive a defective or damaged product.
  • You receive a product different from what you originally ordered.

Returns are not accepted for:

  • Change of mind.
  • Personal preference or dislike of the product.
  • Incorrect size or color selected by the customer.
  • Any reason other than an error made by Exportify.

Return requests must be submitted within 15 calendar days of the delivery date.

Products must be returned in their original condition with all original tags, packaging, accessories, and complimentary items (if applicable).

All return requests are subject to inspection and approval by our Customer Support team.


4. Refund Policy

If your return request has been approved and you do not wish to exchange your product for another item, you may request a refund.

Refund Process

Step 1 – Submit Your Claim

Send an email to:

returnandrefund@shopexportify.com

Your email should include:

  • Order ID
  • Full Name
  • Contact Number
  • A detailed explanation of your claim.
  • Clear photographic evidence showing the defect or incorrect product received.

Our Customer Support team will carefully review your request.

If your claim is approved, we will reply to your email with a Leopards Courier shipping label.

Please securely repack the product, attach the courier label provided by our team, and submit the parcel at your nearest Leopards Courier office.


Step 2 – Product Inspection

Once we receive your returned product, our Quality Assurance team will inspect it to verify that it matches the approved return request.

Refunds will only be processed after the returned product has been successfully received and approved by our inspection team.


Step 3 – Refund Processing

Refunds are processed every Saturday.

  • If your refund request is approved on Saturday, it will be processed during that week's refund cycle.
  • If your request is approved on any other day, your refund will be processed on the next available Saturday. In some cases, depending on the approval timing, processing may occur on the following Saturday.

Approved refunds will be issued using an appropriate payment method determined by Exportify.

For approved returns resulting from an error on our part, Exportify will bear all courier charges associated with the return.


Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact the relevant department below.

Exchange Requests

📧 exchange@shopexportify.com

Return & Refund Requests

📧 returnandrefund@shopexportify.com